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PRIVACY POLICY & COMPLAINT HANDLING POLICY

PRIVACY POLICY & COMPLAINT HANDLING POLICY

The website operator LETITIA.VN fully understands the importance of protecting customer information. This reflects our dedication to customer care and the reputation of LETITIA.VN. Customer information helps LETITIA.VN improve customer service, making it more professional, providing a more enjoyable shopping experience, and ensuring greater convenience and time savings for customers.

1. PURPOSE OF INFORMATION COLLECTION:

We collect customer information primarily for the following purposes:

  • Notifying customers of promotional information, advertisements, direct marketing, or other commercial promotions.
  • Maintaining communication with customers and addressing their inquiries regarding our services.
  • Assisting customers in purchasing products and/or using our services.
  • Controlling access to and use of our services.
  • Analyzing and optimizing our services.
  • Enhancing service quality, as well as collecting information for other purposes that comply with legal regulations.

2. SCOPE OF INFORMATION COLLECTION:

2.1 Customer Information We Collect Includes:

  • Full name
  • Phone number
  • Email
  • Address

2.2 Depending on specific services and collection purposes, we may request additional information such as height, weight, measurements, and other necessary details to ensure smooth communication and transactions.

2.3 We always provide customers with the option to decide whether to provide information through features on the website interface.

3. METHODS OF INFORMATION COLLECTION:

To ensure that the collected information is complete and accurate, we may apply one or multiple collection methods, including:

3.1 Requesting Customers to Provide Information

3.2 Collecting Information Automatically

3.3 Consolidating Information

  • Some services may require customers to create an account or personal profile. We may request the information listed in Section 2 to optimize customer experiences.
  • If customers request information about our services/products, place online orders, or seek support for delivery details, we may request the necessary details to process their requests efficiently.
  • We may also collect publicly available information from third-party e-commerce websites or other sources.
  • In some cases, we may gather customer information during service usage or interactions with third parties.

Customers always have the option to decide whether to provide information. However, declining to provide certain details may limit access to some services or transactions.

4. SCOPE OF INFORMATION USAGE:

The collected customer information is used for:

  • Improving our services.
  • Establishing loyalty programs or promotional campaigns.
  • Handling issues related to service usage or transactions.
  • Sending invitations, order confirmations, and thank-you letters.
  • Sending promotional offers or other information (with customer consent).
  • Notifying customers of recruitment opportunities if they subscribe to job alerts.
  • Market analysis and customer research.
  • Other lawful purposes.

5. INFORMATION DISCLOSURE:

To achieve the objectives mentioned in this policy, we may disclose customer information to the following parties:

  • Affiliated entities when their participation is necessary for transaction completion.
  • Trusted business partners, subject to confidentiality agreements.
  • Competent authorities when required by law.
  • Third parties with customer consent or as directed by the customer.

6. INFORMATION STORAGE DURATION:

Customer information is stored as long as necessary for the purposes for which it was collected or as required by contractual obligations or legal regulations.

7. THIRD-PARTY LINKS & PRODUCTS ON THE WEBSITE:

  • Certain content, advertisements, or features on our website may be provided by third parties. These third parties may collect customer information using cookies or similar technologies.
  • If customers connect to social networking services, we may receive and store authentication information from these services, as well as other authorized data.
  • We are not responsible for the security of any information collected by third-party websites linked from our services. Customers should carefully review privacy policies before using third-party websites.

8. COMMITMENT TO INFORMATION SECURITY:

  • We are committed to protecting customer information as outlined in this policy and legal regulations.
  • We apply appropriate security measures to safeguard customer data. However, no website, internet connection, or IT system is entirely secure.
  • While we take reasonable precautions, we cannot guarantee absolute protection against unauthorized access, leaks, or security breaches beyond our control.
  • If customers disagree with this policy, they should refrain from providing their personal information.

9. CUSTOMER RIGHTS & RESPONSIBILITIES:

Customers are entitled to:

  • Privacy protection as committed in this policy.
  • Opt-out of receiving promotional emails by following instructions at the bottom of our messages.
  • Carefully review this policy before accessing or using our services.
  • Provide accurate and legal information. Customers bear full responsibility for any inaccuracies or violations in the provided data.

Customers must not:

  • Interfere with our system, modify website data, or distribute illegal content.
  • Promote activities that compromise data security.
  • Any violations will be handled according to legal regulations.

COMPLAINT HANDLING PROCEDURE

1. Applicable Subjects:

Consumers who purchase and use LETITIA.VN products/services for personal, family, or organizational use without commercial purposes.

2. Complaint Handling Steps:

Step 1: Receiving Complaints

Consumers can submit complaints through:
📞 Hotline: 0877798999
✉ Email: Hi@letitia.vn

Customers must provide personal details, purchase information, invoices, and transaction-related details.

Within three days of receiving a complaint, LETITIA.VN’s complaint resolution team will notify the customer of receipt.

Step 2: Processing Complaints

Within three working days from the notification of receipt, LETITIA.VN’s complaint resolution team will inform the complainant whether the complaint is being processed. If it is not accepted, a reason will be provided.

If additional information is required, customers must provide it to facilitate the resolution process.

Step 3: Resolving Complaints

  • The time required for complaint resolution depends on the nature and complexity of the issue.
  • LETITIA.VN will provide a resolution proposal to the customer within the shortest possible time.
  • If the customer disagrees with the proposed resolution, both parties will attempt further negotiations.
  • If no agreement is reached, the matter will be resolved in accordance with Vietnamese law.

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